Remote Support

In order to obtain Remote Support (permitting an ICS Service Desk specialist to share access of your desktop),
you must first contact the ICS Service Desk (by phone at (514) 398-3398 or by e-mail at support.ist@mcgill.ca to
arrange a "ScreenSharing" session during ICS Service Desk office hours. 

Privacy

For Quality Control all Remote Support sessions are recorded.  Once you have authorized a ScreenSharing session, one of our consultants will be able to see what is on your desktop. 
You may wish to close any applications containing sensitive or confidential information before starting the session.

ScreenSharing is only temporary and all software is automatically uninstalled from your PC once you end the session with
the consultant.